A washing machine hose lets go at 2am and suddenly your Star laundry room is underwater — that's the exact moment our dispatch line is built for, with a technician routed before you've finished mopping the first puddle.
Call +1-844-578-1604
Avg. arrival under 60 minutes in Star
Flat-rate quote before any equipment runs
Licensed & insured, verifiable on request
Ask a Star homeowner who's dealt with a burst pipe at 3am and, if they called us, they'll tell you the same thing: someone answered, and someone showed up. That's the whole model.
Every Star truck carries moisture meters, thermal cameras, and both standard and low-grain-refrigerant dehumidifiers, because a one-size drying setup doesn't work for every kind of Star home.
Ongoing training matters more to us than a certificate on the wall — drying standards and equipment change, and our crews train against the current standard, not the one from five years ago.
Water damage rarely starts as a dramatic flood — it usually starts small, and these are the signs worth acting on before the damage spreads further.
A ring that reappears within weeks of a fresh coat of paint means the moisture source is still active, and it's usually a plumbing line, not a roof issue, especially near bathrooms.
A musty note that wasn't there a season ago usually means microbial growth has started somewhere behind a wall or under flooring, well before you can see anything.
A hollow sound from tile that used to sound solid usually means the mortar bed lost adhesion from sustained moisture underneath.
The sound of running water when every fixture in the house is off is one of the more reliable early warnings of a hidden leak.
Bubbling paint near a baseboard or exterior wall usually means moisture is pushing through from behind rather than a simple application defect.
A small patch of mold in a corner or along a baseboard means conditions behind that surface have supported growth for a while — the source needs to be found, not just wiped away.
Catching two or more of these signs at once usually means it's past time for a proper inspection.
We don't split Water Damage Repair into separate vendors for extraction, drying, and repair — one crew stays accountable for the whole job, from the first wet-vac pass to the final coat of paint.
Every service below gets the same documentation standard, whether it's a single wet closet or a full commercial loss.
The first hour after a water loss decides how much of the structure is salvageable, which is why extraction is always the first truck-mount job, not an afterthought behind paperwork.
Air movers and dehumidifiers get placed according to psychrometric readings taken at assessment, not a default layout used on every job regardless of conditions.
Blackwater intrusions call for full PPE, controlled removal of porous materials that can't be sanitized, and hospital-grade disinfection before any reconstruction starts.
If mold has already started, containment with negative air pressure goes up before any demolition begins, so spores don't travel to unaffected rooms.
Once moisture readings confirm the structure is dry, the same team that documented and dried the loss hands off directly into drywall, insulation, and flooring repair.
We inventory and relocate contents that need to leave the affected area, then coordinate their return once the space is verified dry.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
A live dispatcher, not a voicemail tree, takes your call and asks a few quick questions about the source and severity so the crew rolls out prepared.
Photo and moisture documentation happens before any equipment gets touched, which protects your insurance claim later.
Extraction and drying run as one continuous process rather than two separate scheduled visits.
Moisture readings confirm the structure meets a safe drying standard before we hand over documentation and move into reconstruction.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
We'll show you the credentials before we show you the invoice, if that's what puts you at ease.
Shorter drive times matter most in the first hour after a loss, which is exactly when local staging pays off.
The number we quote is the number you pay, regardless of how long the drying cycle runs.
If a drying target isn't hit on schedule, equipment stays on-site at no extra charge until the readings confirm it's dry.
We'd rather run a dehumidifier an extra day on our dime than sign off on a reading we're not confident in.
The standard doesn't change based on job size — a single bathroom flood gets the same sign-off criteria as a full commercial loss.
Call +1-844-578-1604Whether your address sits in 27356 or a neighboring zip, the same crew and the same response standard applies.
We track call patterns by zip code across Star to keep crew staffing matched to where emergencies actually happen.
"Our water heater gave out overnight and by the time I found the pool of water it had already crept under the cabinets. The crew here in Star had it extracted and drying equipment running before I finished my coffee."
Renee A., Star"The daily moisture log gave me something concrete to look at instead of just being told to trust the process."
Owen D., Star"The sewage backup in our basement bathroom got the full PPE-and-disinfection treatment, and they walked me through exactly why certain materials had to go."
Fatima J., Star"Fast response and clear pricing, and they handled the back-and-forth with my insurance adjuster directly, which saved me a genuinely stressful week."
Lucas P., Star"Getting a daily drying log meant we always knew where the job stood instead of a vague verbal update."
Grace T., Star"Our office flooded overnight and industrial equipment was already running before our staff arrived for the morning shift."
Nathaniel W., Star"The technician explained exactly which boards needed to go and which tested dry enough to keep, so we didn't overpay for the repair."
Bianca H., Star"They explained the crawl space drainage issue in plain terms instead of technical jargon, and fixed it on the spot rather than scheduling a separate trip."
Derek S., Star"They found the actual source of the leak instead of just drying the surface damage, which saved us from the same problem happening again in a month."
Melissa C., Star"Being out of town when it happened was stressful enough — having a crew that could work directly with our property manager made it manageable."
Victor N., Star
